Yes. When you activate your SIM, you can request to use your existing mobile number. There may be costs from your existing provider to transfer your number.
Frequently Asked Questions
Browse our FAQs for help with your Australia Post Mobile service.
Australia Post Mobile
Can I keep my current mobile number when moving to Australia Post Mobile?
What is Australia Post Mobile's network coverage in Australia?
Australia Post Mobile uses the Optus 3G and 4G Plus network. Optus provides unrestricted access to its network Australia-wide and offers extensive coverage, with 3G and 4G Plus coverage available to 98% of the Australian population.
Can I change plans?
Yes, as there’s no lock-in contract with Australia Post Mobile, you can easily change plans. Plans can be upgraded or downgraded when your plan has expired, which occurs when all of your included data has been utilised, or your plan end date has elapsed.
How do I change my plan?
Log into My Account and select 'change plan' from the 'Manage plan' section. Your new plan will take effect from the next billing period if your current plan is still active or immediately if your plan is expired.
How do I pay my bill each billing period?
What happens if I don't have a credit card saved?
How do I change my contact details?
Can I use Australia Post Mobile overseas?
Can I have more than one SIM on my account?
How do I check my current data usage?
What if I use up all my data?
When your data limit has been reached, you'll have the opportunity to top up your included data ($5 per 1GB) or choose a new plan with a higher data limit.
Will I receive updates on my data usage?
We’ll keep you updated on your data usage with SMS notifications advising you when your data usage reaches 50%, 85%, 95% and 100%.
If you reach 100% of your data allowance included in your selected plan, you’ll still be able to make and receive calls and send texts, but you’ll be unable to access data. You can choose to buy additional data at $5 per 1GB to get through to the end of the current billing period or purchase a new plan.
What happens to unused data?
Any unused data expires at the end of each billing period. Data is counted in kilobytes (KB) and includes uploads and downloads.
What's the difference between 'data gifting' and 'data sharing'?
Who can I share data with?
Data is shared with all services on the same Australia Post Mobile account.
What if I don't want to share data with all SIMs in my account?
If you don't want a SIM to access the shared data pool, it will need to be removed from your account. Contact us on 1300 196 916 (Mon-Fri 8:30am - 6pm, Saturday 9am – 2pm AEST, excluding public holidays) to request this change.
What if all data within all SIMs is used up?
Once the shared data pool is used up, all services will be considered expired. You can then choose to either top up data at $5 per 1GB or purchase new 30-day plans for all SIMs.
Who can I gift data to?
Data can be gifted to anyone who has an active Australia Post Mobile Service.
How do I gift data?
If you are on a 30 day plan you can gift data to other Australia Post Mobile users - 1GB per gift, up to a maximum of 5GB per billing period. You must have more than 1.5GB remaining to gift data.
- Go to My Account and navigate to Data Gifting.
- Enter the recipient's Australia Post Mobile number and click 'Gift'.
- Once gifted, the data will appear in your account as data used.
- The recipient can use the gifted data when their own included data has been used up.
- Gifted data does not rollover between billing periods.
When does the data I gift expire?
Data you gift will be added to the recipient's data allowance and expire at the end of the recipient's billing period.
If I use my data up, can I get my gifted data back?
Data can be gifted to anyone with an Australia Post Mobile Service and the recipient can gift the data back in the same way.
I have a question that isn’t answered here. Where can I get more support ?
Call us on 1300 196 916 for help (Mon-Fri 8:30am - 6pm, Saturday 9am – 2pm AEST, excluding public holidays).