Contact us

Our friendly Australia-based customer service team is here for you

ALERT: Coronavirus causes reduced customer support hours  

We regret to inform you that due to the impact of the Coronavirus (COVID-19), we will be reducing the opening hours of our contact centre for the next 1-3 months. Australia Post FlexiSIM customer support office hours will be:

Monday to Friday: 7am - 7pm AEST 

Saturday: Closed

Sunday: Closed

For 14 years we have maintained a 24/7 , 365 day Australian based contact centre. Whilst most other companies moved their contact centre off-shore in response to higher wages and costs, we kept ours in Australia and we are very proud of this and the support we provide to our customers. We request your understanding whilst we weather the impact of COVID-19 and we thank you for your support.

1300 196 916

Customer support (free call from a FlexiSIM service)

Online enquiry

Send a message directly to customer support

+61 2 8599 2221

Customer support (free call from a FlexiSIM service when overseas)

Store locator

Search for your closest Australia Post Office

+61 480 018 309

SMS customer support (free to SMS)

Knowledge base

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How to get started with FlexiSIM

Unlimited talk and text, plus mobile data you can use, share4 and gift.5

Get a FlexiSIM

Buy a $4 FlexiSIM
online or at a participating
Post Office.3

Choose a plan

When you have your
SIM, activate and
select a plan.

Enjoy your FlexiSIM

Enjoy unlimited talk and text and the ability to gift5 or share4 your data with friends and family on FlexiSIM.