Privacy notice

View the Australia Post Mobile Privacy policy and Cookies policy 

Privacy notice

Australia Post Mobile is powered by Flexisim Pty Ltd (ACN 643 168 585) on behalf of Australia Post. Under this arrangement, Flexisim Pty Ltd provide telecommunication services to customers who have purchased the Australia Post Mobile SIM card. 

Australia Post provides no operational support for the Australia Post Mobile product. The product is sold by Australia Post over the counter or online. Australia Post may collect some customer details through online sales, which are passed onto Flexisim Pty Ltd for fulfilment. All transactions are conducted by Flexisim Pty Ltd.  

When establishing an account, your personal information will be captured and you may opt in to receive promotional marketing material from both Australia Post and Flexisim Pty Ltd.  

Australia Post with Flexisim Pty Ltd is committed to providing our customers with excellent customer services. Whilst handled by Australia Post, your personal information will be handled in accordance with the Australia Post Group Privacy Policy, which outlines how to access and correct your information, or make a privacy related complaint. Alternatively, whilst in the possession of Flexisim Pty Ltd, your personal information will be subject to the Flexisim Pty Ltd Privacy Policy. 

To view our full Privacy Policy please click on the links below:

Cookies policy

What are cookies?

Cookies are text files that are downloaded to your computer or mobile device when you visit a website. They are used by the Australia Post Mobile web server to identify and interact more effectively with your computer. Cookies also assist in making your user accounts secure. We use cookies to create a safe and easy way to use our website. For example, we use certain types of cookies to remember the information you entered on a previous page, so that you do not have to enter that same information multiple times. 

Types of cookies and how Australia Post Mobile use cookies

Session cookies

Session cookies track your movement from one page to the next and they are used to enable activities such as purchasing credit or an Australia Post Mobile plan. Without session cookies enabled, you would be unable to purchase items as that item would disappear as you move through the check-out process.

Persistent cookies

Persistent cookies are used to remember information and settings between visits to our website. Persistent cookies also are used to authenticate your log-in and they make your online account secure. Without persistent cookies enabled, you will be unable to log into or interact with your account.

Disabling cookies

You can control how cookies work on your computer by changing your browser’s settings. Each browser is different and we recommend checking the help section of your browser for details about changing your settings.

Some of the cookies uses are required for you to interact with our website and disabling cookies will prevent you from logging into your account and making purchases online.