Number Transfer Policy

Mobile Pre-Porting Verification

Australia Post Mobile will employ an additional identity verification process that will be used to verify the identity of the person making a porting request prior to the mobile service number being ported.  

Mobile porting fraud has become a bigger issue in recent years. In line with the new Telecommunications (Mobile Number Pre-Porting Additional Identity Verification) Industry Standard 2020 that came into effect on 30 April 2020, we have introduced extra checks to safeguard your mobile number.

What verification is required?

If you are transferring a number, you will receive a verification code via SMS to the mobile number that you have requested the transfer for. You will have to reply to this SMS with the code we send you to commence the transfer process. During the transfer, you can continue to use your current provider's SIM.

What should I do if I suspect my number has been fraudulently ported?

If you suspect that your mobile service number has been fraudulently ported you should immediately report the activity to:

 - Australian Federal Police or your relevant State or Territory Police.

 - Government services that may assist you such as or

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