Contact us

Our friendly customer service team is here for you

Coronavirus causing longer response times  

Due to the impact of the Coronavirus (Covid-19) all our staff are working safely from home - you may experience some delays in our communication response times. 

Australia Post FlexiSIM customer support office hours are:

Monday to Friday: 8:30am - 6pm AEST 

Saturday: Closed

Sunday: Closed

We request your understanding whilst we weather the impact of Covid-19 and we thank you for your support.

1300 196 916

Customer support (free call from a FlexiSIM service)

Online enquiry

Send a message directly to customer support

Store locator

Search for your closest Australia Post Office

+61 480 018 309

SMS customer support (free to SMS)

Knowledge base

Search our knowledge base for answers

How to get started with FlexiSIM

Unlimited talk and text, plus mobile data you can use, share4 and gift.5

Get a FlexiSIM

Buy a $4 FlexiSIM
online or at a participating
Post Office.3

Choose a plan

When you have your
SIM, activate and
select a plan.

Enjoy your FlexiSIM

Enjoy unlimited talk and text and the ability to gift5 or share4 your data with friends and family on FlexiSIM.