Contact us

Our friendly customer service team is here for you

Coronavirus causing longer response times  

Due to the impact of the Coronavirus (Covid-19) all our staff are working safely from home - you may experience some delays in our communication response times. 

Australia Post FlexiSIM customer support office hours are:

Monday to Friday: 8:30am - 6pm AEST 

Saturday: Closed

Sunday: Closed

We request your understanding whilst we weather the impact of Covid-19 and we thank you for your support.

1300 196 916

Customer support (free call from a FlexiSIM service)

Online enquiry

Send a message directly to customer support

+61 2 8599 2221

Customer support (free call from a FlexiSIM service when overseas)

Store locator

Search for your closest Australia Post Office

+61 480 018 309

SMS customer support (free to SMS)

Knowledge base

Search our knowledge base for answers